Privacy Policy

This Privacy Policy explains how Growl Games collects, uses, stores, and protects your personal information when you use our platform. We use bank-level encryption and secure payment gateways to safeguard your data. We collect only the information necessary to operate your account, process transactions, comply with our gaming licence, and meet anti-money-laundering and KYC obligations.

What Data Do We Collect?

Account data (email, username, date of birth), verification documents (ID and address proof, required by our licence), transaction records (deposits, withdrawals, wagers), and technical data (IP address, device and browser information) used for security, fraud prevention, and legal compliance.

How Is Your Data Used?

To operate your account and process payments; to meet KYC/AML obligations under Anjouan Gaming Licence No. ALSI-203810009-FI1; to detect fraud and enforce our terms; to provide support; and, with your consent, to send promotional communications, which you can opt out of at any time.

Data Security and Retention

Data is encrypted in transit and at rest, access is restricted to authorised personnel, and crypto transactions settle on-chain without exposing card details. We retain records only as long as required for licensing, tax, and AML purposes, after which they are deleted or anonymised.

Your Rights

You may request access to, correction of, or deletion of your personal data (subject to records we are legally required to keep), and withdraw marketing consent at any time. Contact our support team to exercise any of these rights. The complete, current policy is available inside your account.